Is it possible to create a heat map with venue seating templates?

Hey Lachlan,

Here's a copy of a Seat Heat map that Chris Wallingford sent me.

SeatHeatMapTemplate..dash

Thank you for including a copy of this heat map! This was just what I was looking for so a billion thanks! One problem I've run into is generating a heat map for previous season... I can get our 21/22 to work but nothing else. I've tried other heat map templates but I'm still running into the same issue... Do you have any suggestions by chance? 

Hi Autumn,

One thought: seat location information is excluded from Analytics for GA seat maps. Any chance those prior seasons were all GA? 

Another: ticket history imported into Analytics (tickets in ticket history not associated with orders in your Tessitura system) do not have seat locations in Analyitcs. Any change those prior seasons are just ticket history without live orders in Tessitura?

Those feel unlikely, so if those don't shed light, please open a support ticket for someone to delve a bit.

Cheers,
Chris

Hi Autumn,

One thought: seat location information is excluded from Analytics for GA seat maps. Any chance those prior seasons were all GA? 

Another: ticket history imported into Analytics (tickets in ticket history not associated with orders in your Tessitura system) do not have seat locations in Analyitcs. Any change those prior seasons are just ticket history without live orders in Tessitura?

Those feel unlikely, so if those don't shed light, please open a support ticket for someone to delve a bit.

Cheers,
Chris