Hi all,
I'm having a spot of bother installing the Infomaker 12.1 patch on my Windows 7 x64 workstation. An opaque InstallShield Wizard frame pops up and then freezes, the wizard runs fine on an XP box. Unfortunately, I only have a license for the Win7 machine.
I'm using the patch (EBF 19549: 12.1 (6950)) specified in this post:
http://www.tessituranetwork.com/Community/forums/t/5841.aspx?pageindex=2
Is this the correct version? Anyone else run into this problem?
Cheers,
Patrick.
Hi Patrick,
We have two licenses for Infomaker 12.1. One patched fine and the other one is experiencing exactly the same behaviour as you have stated. Both are identical laptops running Windows 7. We have just started a support ticket with Sybase, I will keep you posted with their findings.
Thanks,
Scott
Thanks guys.
I attempted to install EBF 20642 with the same result. Have escalated to Sybase, who advised I need to install Infomaker 12.1 Maintenance Release (EBF 18316) first, then apply the patch. Shockingly, I got the same result (frozen InstallShield frame). I too shall keep you updated.