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Version 11 Toolbar Icon Issue in XP?

Nicholas Hudson-Ellis (Past Staff Member)
$organization

Hello V11 gurus,

Has anyone experienced their v11 toolbar icons showing a blue tile where the transparent sections are? 

We have this issue in XP, but not in Windows 7. Unfortunately, 99.99% of our machines are running XP.

Cheers,

Nicholas

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  • $organization

    We get this on some XP machines but not all of them, and I can’t find anything different in the graphics settings.

     

    From: Tessitura Next Generation Forum [mailto:forums-nextgeneration@tessituranetwork.com] On Behalf Of Nick Insell
    Sent: 07 November 2012 09:26
    To: Halliday, Gary
    Subject: Re: [Tessitura Next Generation Forum] Version 11 Toolbar Icon Issue in XP?

     

    Hi Guys

    We get this only on our Windows 2003 terminal services boxes but stangely not on XP.  Though haven't found the fix, must be transparency settings but can't find solution!

    Thanks

    Nick

     

    From: Nicholas Hudson-Ellis <bounce-nicholashudsonellis2615@tessituranetwork.com>
    Sent: 11/6/2012 9:41:05 PM

    Hello V11 gurus,

    Has anyone experienced their v11 toolbar icons showing a blue tile where the transparent sections are? 

    We have this issue in XP, but not in Windows 7. Unfortunately, 99.99% of our machines are running XP.

    Cheers,

    Nicholas




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  • $organization in reply to Gary Halliday

    Interesting, thanks guys. If you stumble across a solution, please share. We will do likewise.

  • $organization in reply to Nicholas Hudson-Ellis (Past Staff Member)

    Nicholas et al.  I wonder if this has to be with XP color settings.  Would you check to see if you have the default scheme or other scheme applied to the machines with this issue?  

    Best,

    Anna

  • $organization in reply to Anna Wessely (Past Staff Member)

    Hi guys -

    I know for me one my old Windows 2003 box the icons were not pretty when you change color themes from the default windows classic. In Window 2008 I've found that my users prefer going back to a Windows Classic color scheme instead of the Aero themes for Tessitura. Go figure.

    - Heather

  • $organization in reply to Heather Laidlaw Kraft (she/her)

    Hi Anna and Heather. Thanks for the tips. Unfortunately, the blue icon background persists for all XP machines, with different colour schemes. My own machine is always set to the standard Windows Classic theme, and also has the issue.

    It occurs to me that in the documentation, the icons have a white background that looks very pleasant. Are the graphics for the toolbar extractable for me to manually fill the transparent zones with white pixels?

  • $organization in reply to Nicholas Hudson-Ellis (Past Staff Member)

    I'm using Windows 7 and have white backgrounds on the icons, however thought it was an issue with using Citrix as it was taking the settings from the server and not my individual machine.  Call centre reps use VMware to access Tessitura and are having issues with the magnifying glass being white on a white background on the search screen.

    We haven't been able to resolve either of these issues and it's quite a pain for call centre staff not being able to see where the magnifying glass is on their screen.

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  • $organization in reply to Nicholas Hudson-Ellis (Past Staff Member)

    I'm using Windows 7 and have white backgrounds on the icons, however thought it was an issue with using Citrix as it was taking the settings from the server and not my individual machine.  Call centre reps use VMware to access Tessitura and are having issues with the magnifying glass being white on a white background on the search screen.

    We haven't been able to resolve either of these issues and it's quite a pain for call centre staff not being able to see where the magnifying glass is on their screen.

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