Seatmap help

Maurice, in the Display Options in Control Panel, try turning off the ClearType text option.  That’s resolved the issue for other users that have reported this problem of the seat maps not showing the vertical lines between the seats.  Incidentally, the lines not being there does not impact being able to assign seats as you normally would.

Gregg Stickney

Application Support Specialist

Tessitura Network

www.tessituranetwork.com

gstickney@tessituranetwork.com

Office  +1 888-643-5778 x318

From: Tessitura Next Generation Forum [mailto:forums-nextgeneration@tessituranetwork.com] On Behalf Of Maurice Nounou
Sent: Tuesday, August 30, 2011 3:03 PM
To: Gregg Stickney
Subject: [Tessitura Next Generation Forum] Seatmap help

Hi,

We recently got new computers, updating from XP to 7. For some reason the seat map view for us now doesn't show the separate seats like it used to. I thought there was an option in Tools > Preferences but I can't seem to find it. The seat map now looks like a giant blob of one mega seat. How do I get my borders back?

Thanks,

Maurice

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Hi Maurice,

Right click on the Desktop and select Personalize.

On the window that opens, click on Display (in the bottom left).

On the next window click Adjust ClearType Text.

Uncheck Turn On ClearType and then follow the prompts to save.

Kevin Sheehan

Senior Documentation & Learning Resources Specialist

Tessitura Network

+1 888 643 5778 x 329

ksheehan@tessituranetwork.com

Maurice, in Windows, go to:

Control Panel>Hardware and Sound>Display>Adjust Clear Type Text

and ensure that the checkbox for "Turn on Clear Type" is unchecked.  After unchecking this box, click on "Next" to be taken through a series of steps to select sample text which looks best to you and the display will be appropriately adjusted based on your selections.

Bob

From: Tessitura Next Generation Forum [mailto:forums-nextgeneration@tessituranetwork.com] On Behalf Of Maurice Nounou
Sent: Tuesday, August 30, 2011 3:03 PM
To: Robert Bell
Subject: [Tessitura Next Generation Forum] Seatmap help

Hi,

We recently got new computers, updating from XP to 7. For some reason the seat map view for us now doesn't show the separate seats like it used to. I thought there was an option in Tools > Preferences but I can't seem to find it. The seat map now looks like a giant blob of one mega seat. How do I get my borders back?

Thanks,

Maurice

You were sent this message automatically by www.tessituranetwork.com because you subscribed to the Tessitura Next Generation forum email notifications. You may reply to this message or visit the site to reply to the post above. If replying via email, please consider deleting the previous message text before sending to help with readability on the site. Thank you!