What is an apporpriate way to deal with multiple patrons that subscribe on only one account? For example, we have Mr. & Mrs. Smith on one account that subscribe with Mr. & Mrs. Jones on their account. Payment for the subscriptions have been maintained in the Jones' record, contributions are entered in their respective records.
We have used Associations to associate the two records, then I've added the names in each others account in Aliases, but I don't know if that is the best solution.
Any advice would be appreciated.
What you've described is essentially what we do: association and an alias. It could be handy to use a specific alias type for this, if you want, but if you've got a specific association type then that takes care of isolating who/why. You could have a scheduled job to generate the alias from the association if you wanted, and that'd save a step. This is another one of those "v.11 will make this happier" scenarios.
We call these people “Subs With” and do exactly the same thing.
-p.
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It all makes sense but probably because we do the same here -
Leslie M. McKinley
Director, Development Finances
212/870-4550
From: Tessitura Next Generation Forum [mailto:forums-nextgeneration@tessituranetwork.com] On Behalf Of Terri Bobadilla Sent: Friday, March 25, 2011 5:39 PM To: McKinley, Leslie Subject: [Tessitura Next Generation Forum] "Silent Subscribers"
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We just use associations with the association type of Shared Subscription. On the notes, we’ll indicate what subscription they have since we have multiple packages available. For example, Mr. and Mrs. John Smith shares their Broadway with Mr. and Mrs. John Doe and their Cabaret with their son, Mr. John Smith Jr. We always keep the history with the patron that started the subscription.
If they are starting at the same time, and have actually let us know that they are looking to share, we strongly recommend that they each get their own subscription so they keep their own histories because subscriptions are non-transferrable. In this instance, we would use the association type of Seat With (with the particular subscription noted) and a flag shows up on the record header so we know to always look at associations when we come across a record that has it.
Please update your records to include my new e-mail address: KDiche@SCFTA.org _______________________________________________________ Karen Diche Manager, Season Tickets Segerstrom Center for the Arts 600 Town Center Drive, Costa Mesa, CA 92626 T (714) 556-2122 x 4359 F (714) 755-7477 E KDiche@SCFTA.org
From: Tessitura Next Generation Forum [mailto:forums-nextgeneration@tessituranetwork.com] On Behalf Of Terri Bobadilla Sent: Friday, March 25, 2011 2:39 PM To: Diche, Karen Subject: [Tessitura Next Generation Forum] "Silent Subscribers"
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