Telephones...

With all the different ways that UK numbers can be formatted, we ask our staff not to include any spaces at all.  So 0208 123 4567 should be input as 02081234567.

It would be good if there was an option for Tess. to automatically take out any spaces on save.  That way you could identify the duplicates that Chuck mentions.

Absolutely - UK numbers are formatted in different ways e.g. depending on area, so there is no one mask that suits all.

It's an interesting question--how do you reconcile the fact that many people say that phones numbers should be removed from addresses and the need to format phone numbers?  And as Peter points out, it's not just at the country level where phone numbers need formatting.  And don't get me started on UK phone number formatting!

If you do it at the phone type level then you end up with duplicate types (mobile formatted, mobile unformatted, etc.)  Or maybe phone number formatting is just a take it or leave it proposition--You get one mask per installation which you can override on a per-number basis.  Either enter the number according to the site's mask or hit some control and enter that number free form.  (Or make the site's mask free form and then all phone numbers would be that way.)

Thoughts?

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With all the different ways that UK numbers can be formatted, we ask our staff not to include any spaces at all.  So 0208 123 4567 should be input as 02081234567.

It would be good if there was an option for Tess. to automatically take out any spaces on save.  That way you could identify the duplicates that Chuck mentions.

Absolutely - UK numbers are formatted in different ways e.g. depending on area, so there is no one mask that suits all.

It's an interesting question--how do you reconcile the fact that many people say that phones numbers should be removed from addresses and the need to format phone numbers?  And as Peter points out, it's not just at the country level where phone numbers need formatting.  And don't get me started on UK phone number formatting!

If you do it at the phone type level then you end up with duplicate types (mobile formatted, mobile unformatted, etc.)  Or maybe phone number formatting is just a take it or leave it proposition--You get one mask per installation which you can override on a per-number basis.  Either enter the number according to the site's mask or hit some control and enter that number free form.  (Or make the site's mask free form and then all phone numbers would be that way.)

Thoughts?

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All,

In the area of phone numbers and addresses and names.  It would be great if the WEB API provided a few more sanity checks of the data going into the system.

Here is a story based on a hoped for future state.

Scott a Telephone Ticketing Services manager was very happy when the Next Gen Tessitura Web API went in place because it had a facility to apply sanity check rules on name, address and phone information provided by customers though the Web API.  Prior to Tessitura Next Gen Scott’s team spent on average spent one hour a day manually correcting addresses put in by web site users.  In general web site users were not capitalizing their names and street address components.  They also had a bad habit of adding extra non-white spaces to their names.  They added things like <TAB> and <CHR LF> that caused formatting problems for outgoing postal mail with tickets and memberships.

--Tom