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Telephones...

Andrew Recinos
$organization

Today we’re gathering information about constituent telephone numbers and how they are used in your business.  Thinking about constituent telephone numbers in your business…

 

What are some challenges that you have surrounding constituent phones today?

Are there trends you are seeing that could impact phone functionality in the future?

What do you like about telephone functionality in existing Tessitura? 

What would you like to see changed/improved about telephone functionality?

Any other thoughts about phones, your business, and Tessitura?

 

Keep in mind that this may be more than just thinking about the storage and retrieval of telephone numbers.  Try to think overall about how your business interacts with people via phone and how you might expect Next Gen to enable this interaction.

 

Thanks!

Andrew

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  • $organization
    I think my biggest issue with telephone numbers is the nebulous "Day" and "Evening".  It doesn't really help to know when I'm calling a patron - I'd rather know *where* I'm calling them.
     
    For example, our standard practice is to use "Day" phones as business phones (if we have them), and "Evening" phones as home phones (more and more of a rarity these days).  However, a business phone for someone who works nights isn't really a "day" phone, even though we would probably classify it as such given our current SOP.  Also, when patrons create accounts online, they can put in any phone number they want as a day phone - work, cell, home if they're retired, etc.  So in lots of cases we have no way of knowing where a phone number actually exists - as a land line at the home, as a business line, or just connected (literally) to the person in the manner of a cell phone.
     
    This is also part of the problem with phone numbers being tied specifically to addresses - we may have 2 phone numbers for someone (work & home), and if their primary address is inactivated, *both* phone numbers stop showing up, as well.  Even if someone has changed residences it doesn't necessarily mean that they've also changed jobs. 
     
    I do really like the idea of having phone purposes, as well, especially as we try not to telemarket to cell phones (assuming, of course, that we know it's a cell phone number in the first place - people don't always tell us).  I also like the idea of being able to attach a name who's *not* name 1 or 2 to a phone number (as in the "assistant" example that somebody else came up with)........currently there's not a really good place to keep that information in Tessitura as it specifically relates to phone numbers.
     
    Christy

    From: Tessitura Next Generation Forum [mailto:forums-nextgeneration@tessituranetwork.com] On Behalf Of Andrew Recinos
    Sent: Thursday, January 28, 2010 2:52 PM
    To: Christy Carlson
    Subject: [Tessitura Next Generation Forum] Telephones...

    Today we’re gathering information about constituent telephone numbers and how they are used in your business.  Thinking about constituent telephone numbers in your business…

     

    What are some challenges that you have surrounding constituent phones today?

    Are there trends you are seeing that could impact phone functionality in the future?

    What do you like about telephone functionality in existing Tessitura? 

    What would you like to see changed/improved about telephone functionality?

    Any other thoughts about phones, your business, and Tessitura?

     

    Keep in mind that this may be more than just thinking about the storage and retrieval of telephone numbers.  Try to think overall about how your business interacts with people via phone and how you might expect Next Gen to enable this interaction.

     

    Thanks!

    Andrew




    You were sent this message automatically by www.tessituranetwork.com because you subscribed to the Tessitura Next Generation forum email notifications. You may reply to this message or visit the site to reply to the post above. If replying via email, please consider deleting the previous message text before sending to help with readability on the site. Thank you!
Reply
  • $organization
    I think my biggest issue with telephone numbers is the nebulous "Day" and "Evening".  It doesn't really help to know when I'm calling a patron - I'd rather know *where* I'm calling them.
     
    For example, our standard practice is to use "Day" phones as business phones (if we have them), and "Evening" phones as home phones (more and more of a rarity these days).  However, a business phone for someone who works nights isn't really a "day" phone, even though we would probably classify it as such given our current SOP.  Also, when patrons create accounts online, they can put in any phone number they want as a day phone - work, cell, home if they're retired, etc.  So in lots of cases we have no way of knowing where a phone number actually exists - as a land line at the home, as a business line, or just connected (literally) to the person in the manner of a cell phone.
     
    This is also part of the problem with phone numbers being tied specifically to addresses - we may have 2 phone numbers for someone (work & home), and if their primary address is inactivated, *both* phone numbers stop showing up, as well.  Even if someone has changed residences it doesn't necessarily mean that they've also changed jobs. 
     
    I do really like the idea of having phone purposes, as well, especially as we try not to telemarket to cell phones (assuming, of course, that we know it's a cell phone number in the first place - people don't always tell us).  I also like the idea of being able to attach a name who's *not* name 1 or 2 to a phone number (as in the "assistant" example that somebody else came up with)........currently there's not a really good place to keep that information in Tessitura as it specifically relates to phone numbers.
     
    Christy

    From: Tessitura Next Generation Forum [mailto:forums-nextgeneration@tessituranetwork.com] On Behalf Of Andrew Recinos
    Sent: Thursday, January 28, 2010 2:52 PM
    To: Christy Carlson
    Subject: [Tessitura Next Generation Forum] Telephones...

    Today we’re gathering information about constituent telephone numbers and how they are used in your business.  Thinking about constituent telephone numbers in your business…

     

    What are some challenges that you have surrounding constituent phones today?

    Are there trends you are seeing that could impact phone functionality in the future?

    What do you like about telephone functionality in existing Tessitura? 

    What would you like to see changed/improved about telephone functionality?

    Any other thoughts about phones, your business, and Tessitura?

     

    Keep in mind that this may be more than just thinking about the storage and retrieval of telephone numbers.  Try to think overall about how your business interacts with people via phone and how you might expect Next Gen to enable this interaction.

     

    Thanks!

    Andrew




    You were sent this message automatically by www.tessituranetwork.com because you subscribed to the Tessitura Next Generation forum email notifications. You may reply to this message or visit the site to reply to the post above. If replying via email, please consider deleting the previous message text before sending to help with readability on the site. Thank you!
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