Today we’re gathering information about constituent telephone numbers and how they are used in your business. Thinking about constituent telephone numbers in your business…
What are some challenges that you have surrounding constituent phones today?
Are there trends you are seeing that could impact phone functionality in the future?
What do you like about telephone functionality in existing Tessitura?
What would you like to see changed/improved about telephone functionality?
Any other thoughts about phones, your business, and Tessitura?
Keep in mind that this may be more than just thinking about the storage and retrieval of telephone numbers. Try to think overall about how your business interacts with people via phone and how you might expect Next Gen to enable this interaction.
Thanks!
Andrew
Definitely the ability to indicate a phone as "primary" would be helpful, and/or some sort of phone purpose indicator. Like others, I think the phones should be separated from addresses, with the option to indicate that a phone number is connected to an address for cases when it is.
A common thing that also comes up is having a plethora of phone numbers and not knowing who in the account ties to which. I know one can (and we have) create extra phone types (N1 cell, N2 cell, etc) but I'd like to see a standard way of indication what phone belongs to what person, perhaps more like the current n1n2 ind sitch. Unless of course the whole customer account issue goes the route where we start dealing with everyone as one person and then those individuals have some means of being grouped together as households or some such, in which case it'd be a moot point.