Today we’re gathering information about constituent telephone numbers and how they are used in your business. Thinking about constituent telephone numbers in your business…
What are some challenges that you have surrounding constituent phones today?
Are there trends you are seeing that could impact phone functionality in the future?
What do you like about telephone functionality in existing Tessitura?
What would you like to see changed/improved about telephone functionality?
Any other thoughts about phones, your business, and Tessitura?
Keep in mind that this may be more than just thinking about the storage and retrieval of telephone numbers. Try to think overall about how your business interacts with people via phone and how you might expect Next Gen to enable this interaction.
Thanks!
Andrew
Right now I would say we're using phone numbers in two ways: Mass solicitation through telefunding/telemarketing and one-on-one contacts with constituents.
For Telefunding/Telemarketing, it is important for us to know where the phone number is located as we are only licensed to do Telefunding/Telemarketing in NY, CT and NJ. I guess this is why it can be good to have phone numbers tied directly to an address in some way.
As far as individual contacts, I think having the ability specify a phone type and to have it controlled at the organization level is great. We can specify that a phone is "N2 Cell" or "N1 Business" or "Assistant Phone".
I would love to be able to inactivate phone numbers or have seasonal numbers with a date range, or be able to specify what hours are best for calling on a specific number. Maybe even have "purposes" that are locally created - like in addresses - one of those purposes could of course be Telefunding/telemarketing or not depending on the organization.
I think the system is pretty good right now. Our biggest challenge is of course training and getting eveyone to add phone numbers in the right place and the right way. Dale