Web and Ranking

Leslie McKinley $organization over 9 years ago

Looking for clarification on the need for Ranking when accessing ticket inventory - there seems to be some info missing and/or I'm having a brain freeze. We are told that a constituent must have a Ranking to access ticket inventory via the web. Access to inventory sounds like access to tickets on sale. Since only "known" constituents can have a chance of having a ranking how would the General Public be able to access tickets is rank was required? I see where Ranking is a criteria in the Price rules and see that as refining the use of Ranking as well as setting the criteria for pre-sale. It would seem to me that it is only in the latter case that the General Public would be prevented from accessing tickets (pre-sale) but at all other times Ranking would normally be part of a price rule and just one of the tools. What am I missing?

[edited by: Leslie McKinley at 11:15 AM (GMT -6) on 23 Jan 2017]

Brian Parker (Past Member) $organization over 9 years ago

Leslie; Yeah, this sounds like a misunderstanding from whoever told you about the necessity here. We don't really use Rankings in our Tess database but we still sell tickets through our website without any issues. If you want to restrict access to tickets for certain members of your patron group, you'll want Rankings (or Constituency or Attributes) to help with setting the Pricing Rules, but otherwise, I don't think it's essential to have. Thank you, Brian
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Heather Laidlaw Kraft (she/her) $organization over 9 years ago

Hi Leslie - There may be some confusion about what your custom web site might need / can do vs what standard Tessitura API & TNEW functionality can do. While it is not necessary to have a web ranking to sell tickets online, you might have code within your website that changes that functionality. Most people use web ranking for pre-sales or limited access only on their websites - both custom and TNEW sites. If you have not read the help documentation that might clear up some of your questions: http://www.tessituranetwork.com/help_system_v125/content/tessitura_and_the_web/ranking.htm. I'd also recommend posting this question to the Web Forum which is dedicated specifically to web questions.(http://www.tessituranetwork.com/Community/forums/60.aspx) Cheers, Heather
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