Hello,
I wanted to follow up in the Split Payment question we posted in the Roadmap workshop this morning. We are currently unable to set up split payment using 2 credit cards and it was mentioned that this is possible during the Roadmap workshop. Can someone please help point us in the right direction to set this up in Tessitura v11.4 as we are only able to use 1 valid credit card for the split payment option.
It seems possible because you have to select a credit card in the Payment Schedule pop up box. There is no requirement that it’s the same one you just charged the first installment.
Give it a try in Test.
Shelley Salinas
Box Office Manager
COCA
From: Technology Roadmap Forum [mailto:forums-nextgeneration@tessituranetwork.com] On Behalf Of Mary FrenchSent: Thursday, May 15, 2014 10:28 AMTo: Shelley SalinasSubject: RE: [Technology Roadmap Forum] Split payment with 2 credit cards
When I have needed to use two credit cards to pay an order in scheduled payments I split the total into two invoice payments, then schedule the invoice for billing for each card.
Not ideal as tickets can print (but you could leave a little fee on the order to prevent that until the invoices are paid)!
Mary French | IT Database Manager | Atlanta Ballet | 404.873.5811 ext. 201 | fax 404.809.2209
mfrench@atlantaballet.com | 1695 Marietta Blvd. NW Atlanta, GA 30318
From: Technology Roadmap Forum [mailto:forums-nextgeneration@tessituranetwork.com] On Behalf Of Sharon GraytonSent: Thursday, May 15, 2014 11:04 AMTo: Mary FrenchSubject: RE: [Technology Roadmap Forum] Split payment with 2 credit cards
Anna, I don't see how we can schedule different credit cards for different installments of the payment plan. I think that was the original question (and my question as well). Is that possible?
sharon
From: Anna Wessely <bounce-annawessely5607@tessituranetwork.com>Sent: 5/14/2014 9:49:09 PM
Harpreet,
This can be done in the application using Payment Schedules. Here is the link in the help system for this functionality in orders: http://www.tessituranetwork.com/Help_System_v12/Content/Ticket_Order_Processing/Using%20A%20Payment%20Schedule.htm
Best,
Anna
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Thank you everyone for your help! Shelley, you do have a point. There is no requirement that the same credit card is required for the second payment! I'm just wondering if we can save a credit card to a patrons file as we have specific restrictions for our agents. I will look into that.
Many thanks everyone :)