Hi everyone,
I tried to move an active membership to a different constituent by following the steps given on this link https://hello.tessituranetwork.com/knowledgeBase/14642987 but it didn't work. The instructions says to "adjust the contribution to 0' but when I try to do that, there is nothing available to adjust to 0. Any advice on how to do this will be greatly appreciated.
Hi Silvia,
Is Martha the donor? And does the $175 that I can see on the screenshot below accurately reflect the total amount of money she has given in the past 12 months? Inclusive of the gift membership? If so, if you have the ability to manually add a membership on the recipients record I would just do that and put a note on the record. I have sometimes run in to this problem and if Tessitura has the correct overall amount of giving it is easier to just manually add the membership and make note of it for next year.