I am in the Development department of a small org newly onboarded onto Tessitura; Admin responsibilities have not shaken down yet, so I'm just now discovering defect TNEXWEB-22822:
In version 7, an issue where if you made a higher level membership contribution followed by a lower level membership contribution your membership level was set to the lower one. This is fixed in v16.
I've been talking to Tessitura Support about this for over a month now, and they seem unable to tell me if this ONLY impacts the /donate dedicated contrib page, or if it ALSO impacts contributions made through One Page Giving OR Contribution add-ons to ticket orders.
I haven't noticed it happening with Ticket Add-on contributions, but it's hard to be sure. We don't have OPG accessible right now, but we are planning to re-activate it later this fall through end of year.
Does anyone have experience with this defect in RE: OPG or ticket add-ons? Unfortunately we are unlikely to migrate to v.16 before March.
Hello Allegra!Marley Wynne, Member Success Manager here. I see that Paul Kappel responded to you in another thread, but I thought I'd share what he said here as well:
Paul from the TNEW Product Team here. Thanks for your question. I will be sure we update the defect notes for TNEXWEB-22822 to make the defect more clear in what it affects. While One-Page Giving and the Donation Form on the Payment Page are both great options for accepting contributions on TNEW, they are not intended for memberships as the constituent may be a Guest when using either method. That having been said, if either are configured for memberships, this defect will still exist for any contributions made using One-Page Giving or the Donation Form on the Payment Page.
I am excited to know you are planning to get One-Page Giving up and running again this fall, please be sure to reach out here or to our great support team (hello@tessituranetwork.com) you need any help in reactivating that feature.