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Phone Number Maintenance in Consortium

Barbara Sikkink
$organization

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We are trying to develop a consortium best practice for managing and updating phone numbers.  Currently, the phone number linked to the primary address is what prints on the membership renewal notice.  There are concerns about one organization updating this phone number at the constituent’s request when they return their membership renewal yet it might be the correct primary phone number for another organization.  We have been considering using contact purposes for phone numbers to resolve this issue, but the membership renewal notice would need to be customized to include this number.  Before going in that direction, we were hoping to find out what other consortiums are doing.

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  • $organization

    That would be very helpful!  I would love it you could.

     

    Barbara Sikkink

    Tulsa Arts Management Consortium (TAMC)

    918-740-9259

    bsikkink@tamc-tulsa.org

     

    From: Tessitura Memberships [mailto:forums-memberships@tessituranetwork.com] On Behalf Of Stacey Voigt
    Sent: Tuesday, August 30, 2016 3:32 PM
    To: Barbara Sikkink <bsikkink@tamc-tulsa.org>
    Subject: Re: [Tessitura Memberships] Phone Number Maintenance in Consortium

     

    Hi Barbara!

    Our six organizations share a lot of constituents, and this question comes up frequently. The short answer is that anytime primary contact information is modified on a shared account (i.e. shared by >1 organization), the person modifying the contact details must create a CSI documenting the change.

    The long version is that we have a several-page procedure as well as a flowchart explaining how and why to do all this. I'd be happy to share them with you if they'd be helpful.

    From: Barbara Sikkink <bounce-barbarasikkink1774@tessituranetwork.com>
    Sent: 8/29/2016 1:34:20 PM

    Normal 0 false false false EN-US X-NONE X-NONE

    We are trying to develop a consortium best practice for managing and updating phone numbers.  Currently, the phone number linked to the primary address is what prints on the membership renewal notice.  There are concerns about one organization updating this phone number at the constituent’s request when they return their membership renewal yet it might be the correct primary phone number for another organization.  We have been considering using contact purposes for phone numbers to resolve this issue, but the membership renewal notice would need to be customized to include this number.  Before going in that direction, we were hoping to find out what other consortiums are doing.




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Memberships Forum. You may reply to this message to post to the Memberships forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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  • $organization

    That would be very helpful!  I would love it you could.

     

    Barbara Sikkink

    Tulsa Arts Management Consortium (TAMC)

    918-740-9259

    bsikkink@tamc-tulsa.org

     

    From: Tessitura Memberships [mailto:forums-memberships@tessituranetwork.com] On Behalf Of Stacey Voigt
    Sent: Tuesday, August 30, 2016 3:32 PM
    To: Barbara Sikkink <bsikkink@tamc-tulsa.org>
    Subject: Re: [Tessitura Memberships] Phone Number Maintenance in Consortium

     

    Hi Barbara!

    Our six organizations share a lot of constituents, and this question comes up frequently. The short answer is that anytime primary contact information is modified on a shared account (i.e. shared by >1 organization), the person modifying the contact details must create a CSI documenting the change.

    The long version is that we have a several-page procedure as well as a flowchart explaining how and why to do all this. I'd be happy to share them with you if they'd be helpful.

    From: Barbara Sikkink <bounce-barbarasikkink1774@tessituranetwork.com>
    Sent: 8/29/2016 1:34:20 PM

    Normal 0 false false false EN-US X-NONE X-NONE

    We are trying to develop a consortium best practice for managing and updating phone numbers.  Currently, the phone number linked to the primary address is what prints on the membership renewal notice.  There are concerns about one organization updating this phone number at the constituent’s request when they return their membership renewal yet it might be the correct primary phone number for another organization.  We have been considering using contact purposes for phone numbers to resolve this issue, but the membership renewal notice would need to be customized to include this number.  Before going in that direction, we were hoping to find out what other consortiums are doing.




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Memberships Forum. You may reply to this message to post to the Memberships forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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