Auto-renewing Memberships

Does anyone know how to setup auto-renewing memberships to hit the revenue of the memberships funds each fiscal year?  I am able to setup a pledge for 10 years but the membership amount for those 10 years would be associated with the year I entered the pledge and not for the next 10 fiscal years.

Parents
  • Thank you.  So by manually producing them, do you create ticklers each year to process the charge?

     

    From: Tessitura Memberships [mailto:forums-memberships@tessituranetwork.com] On Behalf Of Christopher Sherwood
    Sent: Tuesday, June 07, 2016 3:10 PM
    To: Phyllis Sanders
    Subject: Re: [Tessitura Memberships] Auto-renewing Memberships

     

    Same at FTC; Took me about 6 months stuck on the "auto" part of auto-renewal not realizing that the record-keeping we have to have per state laws was easier done manually anyway.

     

    I would highly suggest looking into your local laws and regulations surrounding automatic payments/renewal services as well if you plan on doing this. It can be very disruptive to find you're not following the rules too late.

    From: Janet Grogan <bounce-janetgrogan2940@tessituranetwork.com>
    Sent: 5/26/2016 4:35:10 PM

    We did quite a bit of research at Shedd and it seems to be a lot more work to set it up than to just have a report run and emailed to you on the day you choose to auto-renew.  Yes, more manual work to charge the card but we found it much better as most cards aren't valid a year out anyway and found the set-up to be painful.

    hope this helps.

     

    janet from Shedd

     




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  • We actually implement a custom SSRS report that pulls all the relevant information. We use CSI's to track the notifications as required (per law). IIRC these are the fields on the report:

    • Customer name
    • customer number
    • phone
    • credit cards on file [last 4] +exp
    • credit card used to process the initial transaction [last4] + exp
    • contact date for renewal notice (per CSI)
    • membership level

     

     

Reply
  • We actually implement a custom SSRS report that pulls all the relevant information. We use CSI's to track the notifications as required (per law). IIRC these are the fields on the report:

    • Customer name
    • customer number
    • phone
    • credit cards on file [last 4] +exp
    • credit card used to process the initial transaction [last4] + exp
    • contact date for renewal notice (per CSI)
    • membership level

     

     

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