Is anyone using the solicitation module outside of the Development department? We were thinking our Sales department could use it to manage their clients in the proposal/acceptance/delivery process. Does anyone have experience or ideas about this?
Our teleservices department uses solicitations to manage all of their calls. If you want more specific information about how we use it I can put you in contact with our teleservices manager.
Boann
Fantastic, I would appreciate learning more from them. Thanks for arranging that Boann!
Shelley Salinas
From: Tessitura Marketing Forum [mailto:forums-marketing@tessituranetwork.com] On Behalf Of Boann Petersen Sent: Thursday, February 23, 2012 11:21 AM To: Shelley Salinas Subject: Re: [Tessitura Marketing Forum] Solicitations
From: Shelley Salinas <bounce-shelleysalinas8221@tessituranetwork.com> Sent: 2/23/2012 11:18:10 AM
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Hi Shelley -
For the past couple of years we have also used the solicitation module to track all our telefunding and telemarketing campaigns. We even have built customized reports to pull payroll off it.
Happy to chat about the process from a technical point as well as give you the contact info for the person who was our phone room manager during that time. (He's since been promoted, but I'm sure would be happy to talk about the good old days)
- Heather
Hi Boann. I'm the Inside Sales Manager at San Jose Repertory Theatre. Recently we moved into the 21st century (yea!) by using Tessitura for our telesales campaign. Each caller has a terminal and a list built from Tessitura. While this is light years ahead of printing 20,000 leads, I'm sure there are still ways to improve. Can you put me in touch with your teleservices manager?
Thank you very much.
Cordially,
Heather King
408-367-7232
heatherk@sjrep.com