Hello Everyone!
I am the E-Marketing Specialist for The Smithsonian Associates. Until we are on Version 11, I was wondering how to pull extractions so that my emails went to both emails on an account. Would I have to create a custom Output set or is this something I can set up in the criteria of a segment? I'm assuming a custom Output set, because you can't pull two emails in one row.
For example: Both Mr. and Mrs. Smith have emails on file. But Mr. Smith's email is the primary one even though his wife does on the planning and he NEVER actually checks his emial. We want to be able to send the email to both Mr. & Mrs Smith to better market.
Please shoot me an email if you have a suggestion/solution,
Much appreciated,
Jamie Schneider
schneiderj@si.edu
Tracey,
What type of transactional information do you need in addition to the emails? Ticket purchase? I have a custom procedure that pulls individual and household emails (along with other contact information) and I use this for a report the box office runs to send contact information to promoters. It includes order#, date and #seats. Is this what you are looking for?
From: Tessitura Marketing Forum [mailto:forums-marketing@tessituranetwork.com] On Behalf Of Tracey Flattes Sent: Tuesday, February 10, 2015 6:34 PM To: Gloria Ormsby Subject: RE: [Tessitura Marketing Forum] Name 1 vs Name 2 - Email contacts
To be honest, I have tried everything and am no closer to getting the data I need. I am running lists through the subscription renewal notices report as this report gives us all the renewal data we need. Unfortunately, I can't pull individual email addresses/logins with this report, only those on households. If I pull the emails/logins by affiliated individuals I can't tie them to the household data as there is no transactional data at the individual level. I'm sure someone must have run into this problem and fixed it - please!!!!!
From: Anna Wessely <bounce-annawessely5607@tessituranetwork.com> Sent: 2/10/2015 1:37:26 PM
Are you using an output set for this? If you are you can also set the Include Primary Household checkbox for that data as well. If you are using standard reports against a list then you are correct, there would need to be some data manipulation to get the data to the individuals.
Best,
Anna
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Hi Gloria,
I am looking to pull household and affiliated email addresses, along with subscription information for renewal - series / seats / total due / contribution ask. We use the subscription renewal report to pull out the transaction info and that also pulls the household email, but not the individual affiliates! Would appreciate any info / suggestions! THANKS!!!!