Hello -
We use Tessitura and Wordfly. I have been getting emails from another org that looks like they are re-marketing to me and I am wondering how they do that from Tess?
I understand from my IT that abandon cart data is stored but has anyone successfully integrated that data into triggered emails in Wordfly?
If so, I would love to pick your brain. And if anyone has recommendations for the conference in Orlando on workshops that may help!
Hi Eve - we're running daily abandoned cart emails from Wordfly. As Heath said, the initial configuration was fiddly, but we've got it running and we're seeing good conversion. We decided to point customers back to the generic exhibition page on our website, as it was very unlikely that the same day/time combination that they abandoned would be still available, or still in the future!I'm happy to chat at TLCC if I can be of any help.best wishes
Alison
Hi Alison,
I am with the Florida Orchestra. Do you have a customization in order to run abandoned cart? I just recently set this up for our Marketing Director.
We use Wordfly as well. I used their instructions to set it up. When I run it, I get a list of abandoned carts but there is no way of knowing what performance they left behind. ABANDONED_CART_ORDERDETAIL1, 2, & 3 are blank. My understanding is that we would need a customization to have the performance. Is there another way other than a customization?
Thank you!