Hi there,
Has anyone had any trouble with patrons thinking that if they RSVP to an event via facebook that means they have tickets? In other words, have you had any experience with patrons thinking that a facebook RSVP is the same thing as obtaining an actual ticket? Nevermind that they haven't given anyone credit card info...
If anyone is willing to share their organization's experience with facebook events that would be most appreciated.
Thanks!Mary
Hi Mary—
In my previous life at First Stage, most of the facebook events we sent out were for non-ticketed, free (or super cheap) short-term events. For those that were for our regular main stage performances, we always made it abundantly clear that tickets had to be purchased—multiple times in the event description. I believe we also messaged event attendees to remind them to get their tickets.
-p.
PATRICK SCHLEY | Marketing & Sales Manager | Milwaukee Repertory Theater Patty & Jay Baker Theater Complex | 108 East Wells Street | Milwaukee, WI 53202 414.290.0710 tel | 414.224.9097 fax | pschley@milwaukeerep.com Website: www.milwaukeerep.com | Facebook: www.facebook.com/milwrep | Twitter: twitter.com/milwrep
We recently ran into this issue with some of our Computer Education classes that we wanted to promote on Facebook using the event module. We ended up just putting this text at the bottom of all the event descriptions:
REGISTRATION IS REQUIRED.For more information and to register, visit:http://comped.smm.org/newclasses.html
It seemed to do the trick...Eric
We stopped putting events on facebook for this very reason.We were receiving 10 to 12 responses asking if we were offering complimentary tickets and had one situation where a patron arrived at a preview expecting tickets as they'd RSVPd on facebook.