Does anyone offer ticket offers online - along the lines of Buy One Get One Free or Buy One Half Price? Any offer which is limited to a set amount of tickets. As it stands we can't force people to buy a certain number of tickets for a performance is one transaction, only discounted tickets of which they could buy any amount. I appreciate this is probably a ticketing set up type question... but would like to see if any marketing peeps know anything about it?
Thanks!
Sorry, I meant to say enforce no odd amounts (i.e. 2 or 4 tickets yes, 1 or 3 tickets no)
Kevin Sheehan
Documentation & Learning Resources Specialist
Tessitura Network
1 888 643 5778 ext 329 Office
ksheehan@tessituranetwork.com
Hello all,
Has anyone experienced something different with putting an automatic cap on Offers? My org is going to be rolling this out soon.
The procedure I am working involves a scheduled 'Appeal Response' report daily that goes to a staff member to monitor the success rate. If it went over a certain level, they would ask the ticketing staff to stop the offer. This works, but an automated way would be preferable.
Many thanks,
Nicholas
Hi Nicholas
We use a very useful custom procedure from the Wales Millennium Centre for Price Category Capping. From the documentation:
"This procedure has been built to reduce the load on the ticket office when we put a cap on the total number of discounted tickets for a particular performance. This procedure works by automatically switching off the availability of a particular price category once that cap has been reached. This procedure is just an aid and doesn’t restrict the number of seats that you can select when purchasing tickets. That part still requires a manual check."
It has custom screens for setting up the caps and works beautifully. Talk to Nick Insell at the Wales Millennium Centre: nick.insell@wmc.org.uk
Hi Ian,
Thank you for sharing your experiences, very illuminating and instructive.
With your warning stage when an 'offer condition' hasn't been met, is that achieved through a pre-cart customisation? If possible, I would be very interested in getting a glimpse into how this works behind the scenes.
And thank you for recommending Nick, I'll get in touch.
Cheers,