Does anyone offer ticket offers online - along the lines of Buy One Get One Free or Buy One Half Price? Any offer which is limited to a set amount of tickets. As it stands we can't force people to buy a certain number of tickets for a performance is one transaction, only discounted tickets of which they could buy any amount. I appreciate this is probably a ticketing set up type question... but would like to see if any marketing peeps know anything about it?
Thanks!
Hi Dawn,
There is no built in Tessitura functionality that allows you to do this. You would need to use custom coding on your website to change the price when the designated number of tickets has been added.
Kevin Sheehan
Documentation & Learning Resources Specialist
Tessitura Network
1 888 643 5778 ext 329 Office
ksheehan@tessituranetwork.com
If you don’t have web coding that supports this you can get the same result through the ticketing setup.
When we offer a BOGO or a BOGHO offer, we set the ticketing prices to reflect the discount. So if the tickets are $50 each, for the offer they are priced at $25 each, which will reflect the discount on a pair of tickets. A BOGHO works the same way. We have verbiage on the offer terms that show up once the promo code is applied that instruct the customer to purchase in multiples of 2 to receive the discount. All orders that come through with and odd number, we contact the patron and fix the order.
Becci Brace
TN PAC
From: Tessitura Marketing Forum [mailto:forums-marketing@tessituranetwork.com] On Behalf Of Dawn Cooper Sent: Friday, June 25, 2010 9:37 AM To: Becci Brace Subject: [Tessitura Marketing Forum] Offers on the web...
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You can also use the “ticket limit” field in offers to control how many tickets are available in an order. But, as Kevin mentioned, you would need custom web code to make this work. We have some custom code set to do just this and have a 2 for 1 offer running now which utilizes it. We also use it to limit the number of tickets available for a discount youth program we run.
Steve
From: Tessitura Marketing Forum [mailto:forums-marketing@tessituranetwork.com] On Behalf Of Becci Brace Sent: Friday, June 25, 2010 11:07 AM To: Steve Cunningham Subject: RE: [Tessitura Marketing Forum] Offers on the web...
I should add that in v10 offer ticket limits will be enforced on the web, no special coding required. But this only helps with maximum amounts. You’ll still need custom coding to enforce minimum amounts or odd amounts.
Sorry, I meant to say enforce no odd amounts (i.e. 2 or 4 tickets yes, 1 or 3 tickets no)
Hello all,
Has anyone experienced something different with putting an automatic cap on Offers? My org is going to be rolling this out soon.
The procedure I am working involves a scheduled 'Appeal Response' report daily that goes to a staff member to monitor the success rate. If it went over a certain level, they would ask the ticketing staff to stop the offer. This works, but an automated way would be preferable.
Many thanks,
Nicholas
It does require custom website coding - I've set up our online cart page to disallow checkout and display a warning message if there are 'offer' price types in the basket and the offer conditions are not met.
eg.
'Buy One Get One Free' price type - there must be an equal or greater number of 'Standard' price types.
'Two for One' price type - must be purchased in multiples of two.
'Family' price type - must be purchased in multiples of four.
For certain events there's various other conditions such as youth tickets only available when purchased with adult tickets, or free tickets to event X only available to purchasers of event Y.
In the lack of an 'official' way of setting this logic, as of yet this has to be controlled with custom variables for the event. It's not pretty but it works.
Hi Nicholas
We use a very useful custom procedure from the Wales Millennium Centre for Price Category Capping. From the documentation:
"This procedure has been built to reduce the load on the ticket office when we put a cap on the total number of discounted tickets for a particular performance. This procedure works by automatically switching off the availability of a particular price category once that cap has been reached. This procedure is just an aid and doesn’t restrict the number of seats that you can select when purchasing tickets. That part still requires a manual check."
It has custom screens for setting up the caps and works beautifully. Talk to Nick Insell at the Wales Millennium Centre: nick.insell@wmc.org.uk
Hi Ian,
Thank you for sharing your experiences, very illuminating and instructive.
With your warning stage when an 'offer condition' hasn't been met, is that achieved through a pre-cart customisation? If possible, I would be very interested in getting a glimpse into how this works behind the scenes.
And thank you for recommending Nick, I'll get in touch.
Cheers,
duplicate.