Hello! I'm sure this is an easy answer, but I don't know what I'm missing... We're still new to Tessitura so bear with me! :) TL/DR; Why are my counts for a list lower in List Manager than in Extraction Manager?
I'm working on an extraction for a targeted email. I'm targeting people who attended XYZ shows, suppressing current buyers, and limiting this to people with a "Yes" email contact permission.
To do this, I created the target list in List Manager so that I could easily choose multiple past performances. But then I moved over to Extraction Manager to make it easier with the contact permissions - instead of manually doing this in Excel, which I have been until now.
Where I'm confused is with the counts. The List Manager list is about 2,500 names. In Extraction Manager, that segment is about 4,700 names. My only criteria is that someone is "IN" that list. I get the same for "HAS." So who are these extra people, and why are they being added? I'm suppressing duplicates so that's not it.Thank you :)
Can we see your list manager criteria? Are you getting the 2500 count after filtering in output set by chance?
Yes - and thank you so much for the help!! I did just try your suggestion above to uncheck the household, and that didn't change it.I checked the Output, but the only filter there is for Contact Permission = Email, which is part of the Extraction count as well so in theory shouldn't change anything. That said, I did change the output sets a few times just in case.Here is the criteria:
I'm always happy to help. I'm a bit stumped here though. It might be worth putting in a support ticket for this one. Sorry I couldn't be more help! Please keep us posted on what it actually was once you figure it out.