Hi, I was curious with how other organizations that had converted their ticketing history from a previous database into Tessitura dealt with creating reports from the historical data. Since the transactions weren't done in Tessitura, were custom reports created, or were there other ways of going about getting data?
Pre-Tessitura ticketing history lives in the localized ticket history table, and would need custom reporting to pull information out. Since the format and contents of the ticket history table can be customized, you can include additional information you need for reporting. (Assuming you can pull it from your previous ticketing system.)
David