Hi
It looks like even if you don’t require a postal address for record creation, if there are any postal addresses on a record one of them must be primary. When we get returned mail with no forwarding address, we are marking the address with a type of “Bad Address”. However, that is still an active, primary address that can be pulled into mailings if the correct suppressions are not in place. I don’t want to delete the bad address as it is good to have a historical record that we did have an address at one time since we do not require one. Does anyone have any ideas about how to handle this in a way that does not require suppressions?
Thanks
Jess Levy
SFMOMA
jlevy@sfmoma.org
Hey Jess,
The simplest suggestion I can think of would be to create an Inactive Account reason that is Bad Address, or something similar. The great thing about this is the account is still searchable and can be reactivated should the patron call and it's verified that that is the correct patron, etc. Also, the name shouldn't come in to lists as it's not an active account (however, every organization I've been with usually adds inactive addresses as a suppression in extractions - just to be sure).
Hopefully that helps a little.
Chris Cuhel
The 5th Avenue Theatre