Hi!
We're just getting into the magical world of triggered emails, and thought we had everything working (thanks to all who have pitched in with SQL and advice so far!!)...
But we're finding that our performance reminders list is pulling reminders for performances at multiple venues, despite the list being set up in Tessitura List Manager to filter down very specifically to one season at one venue.
This may be something others at consortiums have experienced... I hope so! Right now my best guess for fixing it is to attempt to add a list criteria element which will allow us to filter by venue/facility.
Any thoughts or suggestions? Something obvious I'm missing? Thanks in advance.
Stacey Voigt Database Manager Santa Barbara Center for the Performing Arts (805)899-3000 x128 svoigt@granadasb.org
Hi Stacey,
Do you use Mail2? If so, have you explored using Scheduled Campaigns as opposed to Triggered emails?
There are 2 options - Performance Reminder and Custom View. I've gone with the latter because we stagger our reminders based on order date plus I've included a couple of other fields we wanted.
The performance reminder option can filter on a keyword if that is any help.
The documentation for set up is at http://mail2support.lynch2.com/customer/portal/articles/613890-custom-scheduled-campaign-setup
If you use Wordfly, hopefully someone else will respond.
Cheers,
Kevin