Standard Suppression

Hi Kjersten,

Here are some of ours that are not totally specific to us.

Constituency Board
Constituency Board Former
Constituency Staff
Constituency Artist
Type Non Individuals
Do Not Solicit Phone
Do Not Solicit Mail
Do Not Solicit Email
Do Not Market Phone
Do Not Market Mail
Do Not Market Email
Do Not Trade Phone
Do Not Trade Mail
Inactive Account
No Phone Number

Then some various ones to find bad address.

List Manager is set up not to pull merged constituents, but in extractions, you need to suppress inactives and merged accounts (unless, of course, you want to get them).

Lucie

================================
Lucie Spieler
IT Development and Training Manager
Editor, Season Program
Florida Grand Opera
---------------------------
8390 NW 25th Street
Miami, FL 33122-1504

305-854-1643 x.1521 phone
305-856-1042 fax
800-741-1010 ticket office
lspieler@fgo.org
www.fgo.org

P please don't print this e-mail unless you really need to.

________________________________

From: Tessitura Marketing Forum on behalf of Beth Varro
Sent: Mon 10/12/2009 1:06 PM
To: Lucie Spieler
Subject: Re: [Tessitura Marketing Forum] Standard Suppression


Hi Emma,

Thanks for that idea - we hadn't thought of that! I seem to vaguely remember hearing about this at some point, but can I just make sure I understand correctly? If I recall, once two records are merged, the original ID (which no longer exists as far as the user interface is concerned) will sometimes pull into lists, so you basically end up with people on your list twice: once with the old ID, and once with the current, active one. Is that accurate? We just started doing dupe merging here recently, so I figure I should understand what I'm saying before I tell all my colleagues!

Thanks!

Beth



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----- "Emma Carter" wrote:
| From: "Emma Carter"
| To: bvarro@smm.org
| Sent: Sunday, October 11, 2009 9:41:50 PM GMT -06:00 US/Canada Central
| Subject: Re: [Tessitura Marketing Forum] Standard Suppression
|
|

I also supress Merged constituents, along with Inactive Account as my #1 supression. The rest then vary depending on the purpose of the extraction, but those two are my 'essentials'.

|
|

From: Kjersten Schladetzky
| Sent: 9/23/2009 3:08:31 PM
|

Could anyone who has a standard suppression set up for Extractions share what is on it? We are planning to set one up and want to make sure we don't miss something important. Obviously some of it is organization specific depending on our usage of attributes, mail purposes, etc... but just a general idea would be great. Thanks!

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To give a little more background, when two records are merged the delete record is not really deleted but rather the status is changed to Merged. This is the record that exists in the T_CUSTOMER table, which pretty much just holds the N1, N2, and a few audit fields like last update. All the other data in a constituent record is stored in other tables and the ID on that data is changed from the delete record to the keep record. Because of that, it's pretty unlikely a merged ID would end up in an extraction (it wouldn't have any data that would meet your criteria unless you were looking at something like name status) but it never hurts to be safe by suppressing merged records.

Kevin Sheehan
Documentation & Learning Resources Specialist
Tessitura Network
1 888 643 5778 ext 329 Office
ksheehan@tessituranetwork.com

Hi

Our standard postal suppressions are:

Staff members

Inactive accounts

Merged accounts

Customers with 'deceased' flag (in case these have not been inactivated for any reason)

People with 'Do Not Mail' marked in data protection

People with our organisations postcode - sometimes this is used for press accounts where we only have an email address

 

Hope that's helpful

Siobhan

 

 

Thanks Kevin.  That helps alot.  Sounds like something we should throw in just to be safe.

Unknown said:

To give a little more background, when two records are merged the delete record is not really deleted but rather the status is changed to Merged. This is the record that exists in the T_CUSTOMER table, which pretty much just holds the N1, N2, and a few audit fields like last update. All the other data in a constituent record is stored in other tables and the ID on that data is changed from the delete record to the keep record. Because of that, it's pretty unlikely a merged ID would end up in an extraction (it wouldn't have any data that would meet your criteria unless you were looking at something like name status) but it never hurts to be safe by suppressing merged records.

Kevin Sheehan
Documentation & Learning Resources Specialist
Tessitura Network
1 888 643 5778 ext 329 Office
ksheehan@tessituranetwork.com

We tend to think of our Standard Suppression Extraction as the things we want everyone to think about when they are extracting a list. Our Standard Suppression's are extrememly similar to the ones Ryan listed for ACT as well as a segment for Subscribers and Minors.

Not that we always suppress Subs but that we want people to stop and think about whether they are mailing to Subs or not, as a lot of our mailing and email messaging is based on whether we are sending to Subs or STBS.