Hi there,
Recently we've come across a couple of gift certificate orders that were processed early on when we switched to Tessitura last year. Unfortunately, the staff members who processed the orders forgot to write down the gift certificate numbers at the time. Does anyone know of a way to look these up so we can process the gift certificates correctly?
We’re on version 10. The certificate number is visible in the Transactions tab, Payments radio button.
Thanks for the quick responses!
Unfortunately, though I'm seeing the 'Gift Certificate No' column using both methods, the field is blank. Any suggestions? I'm I know I'm in the correct order number, because the credit card charge is there.