CC voided in Transcend but appearing as payment on Tess

Christen,

If this happen to me, I would go into Transcend and run the gift amount manually so that the finance department would balance.

Thanks,

Bobby Moseley

601 Preston

Houston, TX 77002

Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4

I have one customer whose gift is showing up as processed in Tessitura, but it was voided by Transcend.  Everything is Tess shows it as a processed gift (auth #)  BUT we never got the money.   I'm at loss as how to fix it in Tess without skewing the dollars.

Christen Johnson

Patron Services Manager | Florentine Opera Company

414-291-5700 x224 | Fax 414-291-5706

cjohnson@florentineopera.org |www.florentineopera.org

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Christen,

If this happen to me, I would go into Transcend and run the gift amount manually so that the finance department would balance.

Thanks,

Bobby Moseley

601 Preston

Houston, TX 77002

Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4

I have one customer whose gift is showing up as processed in Tessitura, but it was voided by Transcend.  Everything is Tess shows it as a processed gift (auth #)  BUT we never got the money.   I'm at loss as how to fix it in Tess without skewing the dollars.

Christen Johnson

Patron Services Manager | Florentine Opera Company

414-291-5700 x224 | Fax 414-291-5706

cjohnson@florentineopera.org |www.florentineopera.org

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Finance Forum. You may reply to this message to post to the Finance forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Finance Forum. You may reply to this message to post to the Finance forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!