CC voided in Transcend but appearing as payment on Tess

Christen,

If this happen to me, I would go into Transcend and run the gift amount manually so that the finance department would balance.

Thanks,

Bobby Moseley

601 Preston

Houston, TX 77002

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I have one customer whose gift is showing up as processed in Tessitura, but it was voided by Transcend.  Everything is Tess shows it as a processed gift (auth #)  BUT we never got the money.   I'm at loss as how to fix it in Tess without skewing the dollars.

Christen Johnson

Patron Services Manager | Florentine Opera Company

414-291-5700 x224 | Fax 414-291-5706

cjohnson@florentineopera.org |www.florentineopera.org

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