• Replies 5 replies
  • Subscribers 217 subscribers
  • Views 44 views
  • Users 0 members are here
Related

Credit appearing in Tessitura, but not Transcend

David Frederick
$organization

Hi all,

We just had a situation where we noticed a credit did not go through. In Tessitura, it looks like everything worked; however, there is no record of the credit in Transcend at all. 

I thought that Tessitura would not complete the transaction on its end if it did not work on the Transcend side. However, is that process more error-prone because there are no approval codes involved? 

I'm just trying to understand how something like that could happen. Has anyone else experienced this before?

Thanks!
David 

Parents
  • Former Member
    Former Member $organization
    Hi David,
    We had this happen and Tessi support helped us.  They said with credits, no response is given as there is no need to check available funds on the account, so Tessitura can save the order without hearing back from Transcend.
    From: Tessitura Finance Forum [mailto:forums-finance@tessituranetwork.com] On Behalf Of David Frederick
    Sent: Wednesday, October 17, 2012 4:01 PM
    To: Jeri Henderson
    Subject: [Tessitura Finance Forum] Credit appearing in Tessitura, but not Transcend

    Hi all,

    We just had a situation where we noticed a credit did not go through. In Tessitura, it looks like everything worked; however, there is no record of the credit in Transcend at all. 

    I thought that Tessitura would not complete the transaction on its end if it did not work on the Transcend side. However, is that process more error-prone because there are no approval codes involved? 

    I'm just trying to understand how something like that could happen. Has anyone else experienced this before?

    Thanks!
    David 




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Finance Forum. You may reply to this message to post to the Finance forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Reply
  • Former Member
    Former Member $organization
    Hi David,
    We had this happen and Tessi support helped us.  They said with credits, no response is given as there is no need to check available funds on the account, so Tessitura can save the order without hearing back from Transcend.
    From: Tessitura Finance Forum [mailto:forums-finance@tessituranetwork.com] On Behalf Of David Frederick
    Sent: Wednesday, October 17, 2012 4:01 PM
    To: Jeri Henderson
    Subject: [Tessitura Finance Forum] Credit appearing in Tessitura, but not Transcend

    Hi all,

    We just had a situation where we noticed a credit did not go through. In Tessitura, it looks like everything worked; however, there is no record of the credit in Transcend at all. 

    I thought that Tessitura would not complete the transaction on its end if it did not work on the Transcend side. However, is that process more error-prone because there are no approval codes involved? 

    I'm just trying to understand how something like that could happen. Has anyone else experienced this before?

    Thanks!
    David 




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Finance Forum. You may reply to this message to post to the Finance forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Children