Hello Everyone
Does anyone have a policy in place to deal with all credit card authorizations which are outstanding with no corresponding transactions in Tessitura?
We as an organization do not have many of these type of transactions; but I would like to have a policy in place to reverse such authorizations to free up the customer's credit.
Looking for some feedback
Demitrios,
I don’t have any official policy, but I have the Incomplete Credit Card Transactions report scheduled and emailed to me every morning. I then check to see if there is a transaction in Tessitura. If there is no transaction in Tessitura, I then also check for a second transaction on the card for the same amount that did authorize and settle. If I find a second transaction on the credit card server to match a Tessitura transaction, I will go ahead and void the incomplete (held) transaction on the TranScend server. If I have any question at all, I will send the information to Finance to verify whether the transaction needs to be manually settled or if it needs to be voided. So far, this process has been working fine for us.
Teresa