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Unprocessed Credit Card Authorizations

Demitrios Prevenas
$organization

Hello Everyone

Does anyone have a policy in place to deal with all credit card authorizations which are outstanding with no corresponding transactions in Tessitura?

We as an organization do not have many of these type of transactions; but I would like to have a policy in place to reverse such authorizations to free up the customer's credit.

Looking for some feedback

  • $organization

    Demitrios,

     

    I don’t have any official policy, but I have the Incomplete Credit Card Transactions report scheduled and emailed to me every morning.  I then check to see if there is a transaction in Tessitura.  If there is no transaction in Tessitura, I then also check for a second transaction on the card for the same amount that did authorize and settle.  If I find a second transaction on the credit card server to match a Tessitura transaction, I will go ahead and void the incomplete (held) transaction on the TranScend server.  If I have any question at all, I will send the information to Finance to verify whether the transaction needs to be manually settled or if it needs to be voided.  So far, this process has been working fine for us.

     

    Teresa

  • $organization

    Teresa –

    How do you void a transaction on Transcend?  I only know how to release a held transaction.

     

    Thanks,

    Leslie

     

    From: Tessitura Finance Forum [mailto:forums-finance@tessituranetwork.com] On Behalf Of Teresa Dean
    Sent: Thursday, July 05, 2012 7:51 AM
    To: Leslie Fillingham
    Subject: RE: [Tessitura Finance Forum] Unprocessed Credit Card Authorizations

     

    Demitrios,

     

    I don’t have any official policy, but I have the Incomplete Credit Card Transactions report scheduled and emailed to me every morning.  I then check to see if there is a transaction in Tessitura.  If there is no transaction in Tessitura, I then also check for a second transaction on the card for the same amount that did authorize and settle.  If I find a second transaction on the credit card server to match a Tessitura transaction, I will go ahead and void the incomplete (held) transaction on the TranScend server.  If I have any question at all, I will send the information to Finance to verify whether the transaction needs to be manually settled or if it needs to be voided.  So far, this process has been working fine for us.

     

    Teresa




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Finance Forum. You may reply to this message to post to the Finance forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization

    Leslie,

     

    Once you release the transaction and the status is set to B, you can then select the row again and right click and you should then have an option to Void Transaction, which changes the status to V so it doesn’t settle and process through the bank.  Sometimes, I have to click search again in order for the status to update to B so I can then Void.

     

    Teresa

     

     

    From: Tessitura Finance Forum [mailto:forums-finance@tessituranetwork.com] On Behalf Of Leslie Fillingham
    Sent: Friday, July 06, 2012 8:53 AM
    To: Teresa Dean
    Subject: RE: [Tessitura Finance Forum] Unprocessed Credit Card Authorizations

     

    Teresa –

    How do you void a transaction on Transcend?  I only know how to release a held transaction.

     

    Thanks,

    Leslie

     

    From: Tessitura Finance Forum [mailto:forums-finance@tessituranetwork.com] On Behalf Of Teresa Dean
    Sent: Thursday, July 05, 2012 7:51 AM
    To: Leslie Fillingham
    Subject: RE: [Tessitura Finance Forum] Unprocessed Credit Card Authorizations

     

    Demitrios,

     

    I don’t have any official policy, but I have the Incomplete Credit Card Transactions report scheduled and emailed to me every morning.  I then check to see if there is a transaction in Tessitura.  If there is no transaction in Tessitura, I then also check for a second transaction on the card for the same amount that did authorize and settle.  If I find a second transaction on the credit card server to match a Tessitura transaction, I will go ahead and void the incomplete (held) transaction on the TranScend server.  If I have any question at all, I will send the information to Finance to verify whether the transaction needs to be manually settled or if it needs to be voided.  So far, this process has been working fine for us.

     

    Teresa




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Finance Forum. You may reply to this message to post to the Finance forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Finance Forum. You may reply to this message to post to the Finance forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!