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Credit Card Fees

Amy Aldrich
$organization

Hello,

I work in the ticketing side of things and am currently having a mis understanding with our accounting dept. and I think more knowledge on my part would help to resolve the situation.

Where is the information stored that tells the business office how many credit card transactions were recorded for a certain season that we are charged fees from the credit card merchant?  Is there a place that a GL is stored that  ties everything together?

The issue is that we are having an issue with the semantics between "credit card processing fees" (from the merchant) vs. ticket order handling fees.  The accounting dept. has given us GL's to use for the "fees" setup so that credit card transactions for certain performances are charged to this specific GL  so they know how much the merchant credit card processing fees are. They weren't talking about ticket order handling fees( i know a GL is input when setting up a fee in ticketing setup).  I am just not sure where this information is stored?   Or if I am missing something all together?

Thanks in advance!

  • $organization

    There is no place in Tessitura to store anything related to the processing fees credit card companies charge you.

     

    Kevin Sheehan

    Senior Documentation & Learning Resources Specialist

    Tessitura Network

    +1 888 643 5778 x 329

    ksheehan@tessituranetwork.com

     

  • $organization
    Thank you Kevin! That is the perfect answer I was looking for!

    >>> "Kevin Sheehan" 4/4/2011 8:49 PM >>>

    There is no place in Tessitura to store anything related to the processing fees credit card companies charge you.

    Kevin Sheehan
    Senior Documentation & Learning Resources Specialist
    Tessitura Network
    +1 888 643 5778 x 329
    ksheehan@tessituranetwork.com




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Finance Forum. You may reply to this message to post to the Finance forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
  • Former Member
    Former Member $organization
    And just in case your financiers ask, there is also no way to direct the money to a different GL destinatio depending on the payment method (or the MOS, which could also be nice).
    But it's something the fabulous Next Gen Team should certainly be thinking about when they get around to working on pricing setup. (I presume it's already on the list)
    We have a local table (LTR_RATE) set up to hold rates for specific payment methods (inter alia), and we try to calculate the merchant fees associated with a perf from that, but there are a number of complications that put that into the Bonus Points category - mostly exchange handling - when you exchange, the new seat shows up as having been paid by an exchange method, not the original method.
    Ken McSwain
    +61 (0)418 659 360
    Sent from BlackBerry

    -----
    Original Message -----
    From: Tessitura Finance Forum
    To: Ken McSwain
    Sent: Tue Apr 05 10:59:45 2011
    Subject: RE: [Tessitura Finance Forum] Credit Card Fees

    Thank you Kevin! That is the perfect answer I was looking for!

    >>> "Kevin Sheehan" 4/4/2011 8:49 PM >>>

    There is no place in Tessitura to store anything related to the processing fees credit card companies charge you.

    Kevin Sheehan
    Senior Documentation & Learning Resources Specialist
    Tessitura Network
    +1 888 643 5778 x 329
    ksheehan@tessituranetwork.com




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Finance Forum. You may reply to this message to post to the Finance forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!


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