Check adjustment due to incorrect amount entry in Tess

Mayra Medina $organization over 6 years ago

What would be the best practice to adjust the amount of a check that was processed for a donation. I am basically $2.00 over in Tess than my bank deposit. Do I have to completely adjust out the check from the constituents record and re enter it using “adjustment” as payment method being that the check was already deposited?

Sara Nemeth $organization over 6 years ago

It really depends on your Finance team. We have a Check Reversal payment method we can use to back out an incorrectly entered check (negative amount that was entered in error). We then just re-enter it using the normal Check payment method. We also have a separate Check Refund payment method which we use when we actually have to issue a refund in the form of a check. Our Payment Method set-up looks like this:

Description	Payment Type	Income/Refund	Assest General Ledger Number	Require Check No
Check	Check	Income	GL #1	Yes
Check Refund	Other	Refund	GL #2	No
Check Reversal	Check	Refund	GL #1 (same GL as Checks post to)	Yes