We have a situation where an invoice was fully paid in error and should have only had a partial payment applied to it. Is there a way to back this out and restore the invoice?
What we've done in the past is manage the correction in the order and re-invoice the order with the remaining balance.
Say your invoice was fully paid $100 but you only needed to pay $60, we would go in the original order and refund $40 on whatever form of payment you used which will leave a $40 balance on your order. We would then invoice that balance.
Thanks Karen - I was totally overthinking it and knew that I needed to reverse the transactions but I guess I just needed reassurance!