We have a situation where an invoice was fully paid in error and should have only had a partial payment applied to it. Is there a way to back this out and restore the invoice?
Can you use on account, perhaps to move it around to get it back on invoice? Not sure this would work but thought I'd respond.
What we've done in the past is manage the correction in the order and re-invoice the order with the remaining balance.
Say your invoice was fully paid $100 but you only needed to pay $60, we would go in the original order and refund $40 on whatever form of payment you used which will leave a $40 balance on your order. We would then invoice that balance.
Thanks Karen - I was totally overthinking it and knew that I needed to reverse the transactions but I guess I just needed reassurance!