Probably because we almost never do them, we do not have a good way of recording ticket refunds made by check in Tessitura. Credit card refunds are fine because the whole transaction takes place within Tessitura, but if we have to refund by check, the check is generated from our accounting system, not from Tessitura. So how does one record a check refund transaction? Do we need to set up a separate payment type?
____________________________
Julie P. Hamre
Staff Accountant
5301 Tuckerman Lane
North Bethesda, MD 20852-3385
www.strathmore.org
301-581-5136
jhamre@strathmore.org
In office Monday-Thursday
Hi Julie,
We have a separate payment method in Tessitura for cases like this. Also, the staff member who is doing the return/refund in Tessitura should submit a check request to the Business Office, but sometimes paperwork is hard…
Cheers,
Kathleen
From: Tessitura Finance Forum [mailto:forums-finance@tessituranetwork.com] On Behalf Of Julie Hamre Sent: Wednesday, August 24, 2016 4:11 PM To: Kathleen Smith Subject: [Tessitura Finance Forum] recording check refunds in Tessitura
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