No Eligible Pledges - Pledge Balance Not Found

I experienced this and it has to do with business units. Here was the fix -from the tessitura help desk: The reason you are unable to access the pledge from the contribution editor is because the business unit on the contribution is set to 0 instead of 1. I'm not sure how this happened, unless it was part of a contribution import that had the BU set incorrectly.

From: Tessitura Finance Forum [mailto:forums-finance@tessituranetwork.com] On Behalf Of Kelly Enderwick
Sent: Wednesday, August 12, 2015 7:30 AM
To: Sheila Morone
Subject: Re: [Tessitura Finance Forum] No Eligible Pledges - Pledge Balance Not Found

Hello Devin, 

Did you ever find a solution to this. We have just experienced the same error. 

Thanks

Kelly

I am responsible for our corporate supporters, who typically pledge to pay in two installments throughout a given season. I'm working through a batch of these pledge payments, and one of the bunch is giving me a "No eligible pledges to pay" message after I enter the payment information. I also can't find the pledge when I have tried to adjust the original entry.

The weird part is that there are a number of similar pledges and payments in the same campaign that came through with no trouble at all that the system didn't have any trouble finding.

Some troubleshooting I've tried:

1. Checked the campaign/pledge/payment dates - they're the same as all the pledges that went through successfully
2. Closed/reopened Tessitura
3. Opened a new batch and tried to pay the pledge there
4. Like I said, I can't find the original pledge to adjust

It seems that Tessitura is not finding the pledge that was entered, but I can clearly see it on both the constituent record as well as when I pull Pledge Balance Detail and Pledge Receivable reports. 

Does anyone have insight as to why there's a disconnect between the records of the pledge and my ability to enter a payment? What am I missing? Thanks in advance for the help!

Sincerely, 

DEVIN VAN HOLSTEIJN INSTITUTIONAL RELATIONS MANAGER

ORCHESTRA IOWA PARAMOUNT PRESENTS

OPUS CONCERT CAFE  ORCHESTRA IOWA SCHOOL

119 THIRD AVENUE SE, CEDAR RAPIDS, IA 52401

319.366.8206 x205   www.orchestraiowa.org

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I experienced this and it has to do with business units. Here was the fix -from the tessitura help desk: The reason you are unable to access the pledge from the contribution editor is because the business unit on the contribution is set to 0 instead of 1. I'm not sure how this happened, unless it was part of a contribution import that had the BU set incorrectly.

From: Tessitura Finance Forum [mailto:forums-finance@tessituranetwork.com] On Behalf Of Kelly Enderwick
Sent: Wednesday, August 12, 2015 7:30 AM
To: Sheila Morone
Subject: Re: [Tessitura Finance Forum] No Eligible Pledges - Pledge Balance Not Found

Hello Devin, 

Did you ever find a solution to this. We have just experienced the same error. 

Thanks

Kelly

I am responsible for our corporate supporters, who typically pledge to pay in two installments throughout a given season. I'm working through a batch of these pledge payments, and one of the bunch is giving me a "No eligible pledges to pay" message after I enter the payment information. I also can't find the pledge when I have tried to adjust the original entry.

The weird part is that there are a number of similar pledges and payments in the same campaign that came through with no trouble at all that the system didn't have any trouble finding.

Some troubleshooting I've tried:

1. Checked the campaign/pledge/payment dates - they're the same as all the pledges that went through successfully
2. Closed/reopened Tessitura
3. Opened a new batch and tried to pay the pledge there
4. Like I said, I can't find the original pledge to adjust

It seems that Tessitura is not finding the pledge that was entered, but I can clearly see it on both the constituent record as well as when I pull Pledge Balance Detail and Pledge Receivable reports. 

Does anyone have insight as to why there's a disconnect between the records of the pledge and my ability to enter a payment? What am I missing? Thanks in advance for the help!

Sincerely, 

DEVIN VAN HOLSTEIJN INSTITUTIONAL RELATIONS MANAGER

ORCHESTRA IOWA PARAMOUNT PRESENTS

OPUS CONCERT CAFE  ORCHESTRA IOWA SCHOOL

119 THIRD AVENUE SE, CEDAR RAPIDS, IA 52401

319.366.8206 x205   www.orchestraiowa.org

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Finance Forum. You may reply to this message to post to the Finance forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!