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Default solictor when reserving seats

Former Member
Former Member $organization

Hi,

Am writing a new website that connects to our tessitura installation. When I try reserve seats using "ReserveTicketsSpecifiedSeats" it works fine if a user is signed in but if I try to reserve seats using the default constituent then seats are locked in the system but then I get an error saying

"Default Solicitor value not present in T_DEFAULTS table"

If I look at the table we a number of rows for Default Solicitor for various organisations we run through our system. Only one has  a value of null that is for parent_table "Tessitura Web".

Is there a way I can tell the Tessitura, which row to look at depending on the organisation?

Thanks

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  • Former Member
    Former Member $organization
    Hi Huw
    To use the org-based defaults, you need to set a session variable called organization_name to match the parent table value in t_defaults. If there's no organization_name value set, the api uses the Tessitura Web value. It's the default default, as it were. Actually you probably should have a value set for that, just as a catch all - if it shows up, you know you've got a problem.

    In our experience working with org name session variables, you need to be careful to maintain them - under certain circumstances, they can be lost - before you do anything critical, you probably should reset, or at least check them.


    Sent from the iPad

    On 11/06/2013, at 1:21, "Huw Davies" <bounce-huwdavies2886@tessituranetwork.com> wrote:

    Hi,

    Am writing a new website that connects to our tessitura installation. When I try reserve seats using "ReserveTicketsSpecifiedSeats" it works fine if a user is signed in but if I try to reserve seats using the default constituent then seats are locked in the system but then I get an error saying

    "Default Solicitor value not present in T_DEFAULTS table"

    If I look at the table we a number of rows for Default Solicitor for various organisations we run through our system. Only one has  a value of null that is for parent_table "Tessitura Web".

    Is there a way I can tell the Tessitura, which row to look at depending on the organisation?

    Thanks




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  • Former Member
    Former Member $organization in reply to Former Member

    Hi Ken,

    Thanks for your reply. Have set the session variable in the page_load using:


                        Session["organization_name"] = "Mayflower";

    Have checked the value persists when the reserveseats function is called but still get the same error. There is definitely a value for this organisation set in the database.

    Any ideas?

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  • Former Member
    Former Member $organization in reply to Former Member

    Hi Ken,

    Thanks for your reply. Have set the session variable in the page_load using:


                        Session["organization_name"] = "Mayflower";

    Have checked the value persists when the reserveseats function is called but still get the same error. There is definitely a value for this organisation set in the database.

    Any ideas?

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