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EMail Acknowledgements

Former Member
Former Member $organization

I'm looking to automate the emailing of acknowledgement letters.  Has anyone built a report/script to do this? 

  • $organization
    Parnell,
     
    We've been looking at doing that as well.  Let me know if you find anything out.  Either way, it would be great to get together sometime and talk Tessitura.  Let me know if you ever get a free moment, and we'll talk.
     
    Adam

    Adam D. Martens 
    Director of Philanthropy
    Florida Studio Theatre

    1241 N. Palm Ave.
    Sarasota, FL 34236-5602
    ph: (941) 366-9017 ext. 316
    cell: (941) 735-5774
    fax: (941) 955-4137
    amartens@floridastudiotheatre.org
    www.floridastudiotheatre.org

     

    From: Tessitura Development Forum [mailto:forums-development@tessituranetwork.com] On Behalf Of Parnell E. LaLonde IV
    Sent: Tuesday, August 11, 2009 11:37 AM
    To: Adam Martens
    Subject: [Tessitura Development Forum] EMail Acknowledgements

    I'm looking to automate the emailing of acknowledgement letters.  Has anyone built a report/script to do this? 




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  • $organization

    I like the idea.  We have not done anything like this yet.  But I would imagine that the existing AP_ACKNOWLEDGEMENT_LETTERS stored proc would be a good starting poiint for getting the data for the acknowledgement emails.  Then to use SQL mail to send out the emails.

  • $organization in reply to Jon Ballinger

    My org would love to do this (many other also I am sure!).

    I know this is an old thread, but has anyone made progress on automated emailing of acknowledgments? 

  • $organization in reply to Nicholas Hudson-Ellis (Past Staff Member)

    We're currently emailing automatic confirmations from our order screen for our customer service reps.  They place a flag on the order through the order custom screen which is then picked up by a sql script running in the background which chooses the confirmation to send based on choice made by the operator when they flag the order.  Once sent, the flag is switched to either sent or failed depending on the action applicable.  Failed informs the operator, by email, that their request failed so they can rescheduled it.  The fail is based (ususally) on an un-emailable e-address or a missing e-address.

    Our website, of course, is currently automated through the web api but we're looking to abandon this method in favour of a trigger as above or, alternatively a hook which will allow our Mail2 service to send a much more glamorous email.

    Does this help at all?

  • $organization

    I'm not sure if it is the same in a development transaction but the easiest way to do this in ticketing orders is by setting up various email acknowledgment templates to appear under the "Print Order" screen.  This method only adds an extra second to the order time since the ticket rep already must hit "Print Order" to print the tickets and/or receipts.  When the print order screen opens you can check the box next to acknowledgment and select the desired email acknowledgment and click OK.  This includes any fees or contributions added in the order.  Is it possible this is available in the development module?

    Chuck Buchanan

    92nd Street Y

  • $organization in reply to Charles Buchanan

    Hi Charles,

    Do you have the ability to send out email confirmations in the ticketing order when there are no ticketing products in the cart, only contributions? We have been having some challenges with this :)

    Cheers,

    Nicholas