I had a list of gifts that I needed to adjust. All of them worked out fine except one.
For some reason in the contribution editor when I hit the adjust button, the gift I need to adjust is not listed. When I look in the constituent's giving history I can see the gift.
Does anyone have any ideas why a gift would not be listed as adjustable?
Hi Anna!
I think I've also had this problem - sometimes when the gift is already "picked up" for adjusting in a controlled gift batch. Sometimes even if the gift was touched but not actually adjusted, it will get locked in a batch. Try closing the batch you are using and doing that last gift in a new gift adjustment batch (maybe even use an uncontrolled batch type - that might help).
Beth
I tried closing my current batch and opening a new one and it still is showing up.
It appears the gift has been adjusted once before. Would this have any effect on it?