Hi! I am wondering if anyone could give me a procedure for putting money on account from the Development side to be used by ticketing. Marketing and Development worked together on a small campaign and part of the money that corporations give will be a donation, but part of it will go toward the purchase of tickets to the show they are sponsoring. Normally, we would process the ticket portion first and put the money to be used by Devo On Account and pull it from there. Unfortunately, we've done this a little bass-ackwards and will be receiving the funds before we know when they want tickets for, how many, etc so I will need to put the money in through an EFT and place the amount to go to tickets On Account. I have attempted this several ways in the TEST environment, but with no success and I can't seem to find anything that explains how to do this from the Development side. Any help would be greatly appreciated. Thanks!
From my experience we’ve comped the sponsor tickets and kept all of the money in the contribution module. I have a pricetype for sponsor comp so we can track their benefits that way. But you are correct that money can only go from Ticketing to Development, not the other way around after you’ve entered the money as a contribution.
Shelley Salinas
From: Tessitura Development Forum [mailto:forums-development@tessituranetwork.com] On Behalf Of Katherine Kerr Sent: Tuesday, December 11, 2012 2:46 PM To: Shelley Salinas Subject: [Tessitura Development Forum] Placing money on account from Devo to Ticketing
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I am able to enter a check for $75, add another payment method to put a negative -$25 On Account, then enter a $50 gift. This results in the gift and leftover money on account.
So is ticketing unable to grab this leftover $25?
If ticketing is unable to process money that started in Development, are they able to process the $75 themselves without adding a performance?