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batch help

Former Member
Former Member $organization

I was working on a batch yesterday and closed it, but did not post it. Now today, I can’t find it in the closed batches and when I do a search by batch number, I get a message that says I can’t view the batch because I am not the owner of the batch. I am indeed the owner and the only one who generates gift batches.

 

Does anyone have an idea about how to bring up this closed batch?

 

Thanks-

 

Janine Paver

Development Manager

Stanford Lively Arts

425 Santa Teresa Street, MC 2250

Stanford, CA  94305-2250

Phone: (650) 736-1251

Fax: (650) 723-8231

jpaver@stanford.edu

 

Subscriptions for the 2011-12 Season are now on sale! Visit http://livelyarts.stanford.edu

 

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Parents
  • $organization
    It sounds like someone who has access to take ownership of batches (possibly your DBA or whoever posts batches at your organisation) has seen an open or held batch and taken ownership of it themselves, possibly to post it. The user name of that person should now show as the owner of the batch. I would contact them to find out the reason why they took ownership and then contact your DBA who should be able to help you to sort out the issue.
    Caryl
Reply
  • $organization
    It sounds like someone who has access to take ownership of batches (possibly your DBA or whoever posts batches at your organisation) has seen an open or held batch and taken ownership of it themselves, possibly to post it. The user name of that person should now show as the owner of the batch. I would contact them to find out the reason why they took ownership and then contact your DBA who should be able to help you to sort out the issue.
    Caryl
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