Call Centers?

Chris,

Not sure if you’ve gotten the responses you’re looking for but we use a contracted out call center for telefundraising with great success. We use to have them only call our community gifts lapsed and renewals (under $150) as well as some Supporting Member lapsed ($150+) but now we have started using our call center to manage our Supporting Member renewals on a monthly basis. We’ve been happy with the level of service and success that they’ve attained.

If you have more questions feel free to email me outside the forum at marta@smm.org

Thanks!
Marta

A general DEVO question today:

What experiences have other organizations had in the organizing and success of using call-centers for fundraising?

I'm interested to hear experiences from call centers that were contracted out, maintained in-house, or a blend of the 2.  I'm also interested to hear how successful and worthwhile people felt fundraising call centers were.  Did you cease operations or have you continued to run them?  Have you partnered with marketing and/or subscription calls or were all the development calls seperate?  What was your usual ROI for a fundraising call center?

Basically, any information people are willing to share about their experiences with a DEVO-centric call center, I would love to hear your thoughts.  Thanks in advance!

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