Thank you. That was what I overlooked.
However, I still have an issue I can’t track down. We need to adjust a contribution that came in through the web. Trouble is, NONE of the web contributions list in the Existing Contributions box. Contributions DO show up in the account, but not when we try to make an adjustment. I’ve double check permissions on channel, campaign, & appeal. Again I ask, What am I missing? Forgetting? Overlooking?
Thanks again for your help.
sharon
From: Amanda Freeman [mailto:bounce-amandafreeman5080@tessituranetwork.com] Sent: Wednesday, September 01, 2010 3:06 PM To: Sharon Grayton Subject: Re: [Tessitura Development Forum] missing sources?
If the usage on the source is set to Tkt, and not Cont or All it'll only show up in orders, not contributions.
From: Sharon Grayton <bounce-sharongrayton8777@tessituranetwork.com> Sent: 9/1/2010 2:01:34 PM
Why would some outside sources not be valid for use in contribution editor? I'm extra confused because I have outside sources set up same way in same appeal, and some of them are valid and some of them are not. What am I missing? Forgetting? Overlooking?
I look forward to some clarification.
thank you,
Sharon Grayton,C incinnati Symph
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Hi Sharon,
Are your web donations processed in a ticket order? If that’s the case, you won’t be able to adjust the gift through Contribution processing. You’ll have to open the ticket order and make the adjustment from there (or place the money On Account and enter the gift through Contribution processing.)
Hope that helps –
…Alex
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From: Tessitura Development Forum [mailto:forums-development@tessituranetwork.com] On Behalf Of Sharon Grayton Sent: Wednesday, September 01, 2010 2:01 PM To: Alex Harris Subject: [Tessitura Development Forum] NOW: Missing contributions....RE: missing sources?
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Contributions made through a ticket order, which is the case with contributions made on the web in web orders, can only be adjusted within the ticket order where the contribution was placed. Contributions made in ticket orders will never appear for adjustment in the Contributions Editor.
You would open the order in Ticket Orders, and click on the Contributions tab to adjust the amount of the contribution.
Bob
From: Tessitura Development Forum [mailto:forums-development@tessituranetwork.com] On Behalf Of Sharon Grayton Sent: Wednesday, September 01, 2010 5:01 PM To: Robert Bell Subject: [Tessitura Development Forum] NOW: Missing contributions....RE: missing sources?
Hi -
I don't know how your web giving is set up, but if gifts are booked directly from the web I suspect you'll need to adjust them through the ticketing module, rather than contributions. See if that works.
Sarah
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