We've noticed that designations are not being applied to contributions made through the ticketing module. I applied a default designation to the ticketing campaigns, and after that it's available for selection in the drop-down on the Contribution Detail window, but is not applied by default.
Is this normal? Is there a way to force a designation to be applied?
Contributions entered through ticketing were never intended to be more than simple gifts to a single fund with no further restriction, applying to memberships if appropriate. If you need further delineation of gifts coming through ticketing channels, the recommendation is to place gift monies to a designated On Account payment method (“Pending Gifts”, e.g.), so that Development can process the gifts as desired directly in the Contribution Editor (using the on-account balance as the gift payment). While it is theoretically possible to adjust values on T_CONTRIBUTION for gifts entered through an order, these modifications are unsupported. There is a strong possibility that these altered gifts would not show up in some reports or analysis tools.
-Ryan
From: Tessitura Development Forum [mailto:forums-development@tessituranetwork.com] On Behalf Of Jeri Henderson Sent: Monday, August 30, 2010 8:25 AM To: Ryan Creps Subject: RE: [Tessitura Development Forum] Designations for Gifts from ticketing
Hi Brian,
This also happened to us when exploring ticketing as an option for gift entry. I opened a help desk ticket about it along with other questions but closed the ticket since we changed direction. Anyway, just wanted you to know you are not alone on this.
From: Tessitura Development Forum [mailto:forums-development@tessituranetwork.com] On Behalf Of Brian Graham Sent: Thursday, August 26, 2010 2:50 PM To: Jeri Henderson Subject: [Tessitura Development Forum] Designations for Gifts from ticketing
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