Designations for Gifts from ticketing

We used to run a nightly procedure that would add a particular designation to all contributions entered via ticketing.

________________________________
Lucie Spieler
IT Development and Training Manager

Editor, Season Program

FLORIDA GRAND opera
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Miami, FL 33122
305.854.1643 x 1521
Box Office: 800.741.1010
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2010-2011 | 70TH SEASON | THE MYSTERIES OF LOVE
Turandot | The Tales of Hoffmann | Don Giovanni | Cyrano

Contributions entered through ticketing were never intended to be more than simple gifts to a single fund with no further restriction, applying to memberships if appropriate.  If you need further delineation of gifts coming through ticketing channels, the recommendation is to place gift monies to a designated On Account payment method (“Pending Gifts”, e.g.), so that Development can process the gifts as desired directly in the Contribution Editor (using the on-account balance as the gift payment).  While it is theoretically possible to adjust values on T_CONTRIBUTION for gifts entered through an order, these modifications are unsupported.  There is a strong possibility that these altered gifts would not show up in some reports or analysis tools.

-Ryan

Contributions entered through ticketing were never intended to be more than simple gifts to a single fund with no further restriction, applying to memberships if appropriate.  If you need further delineation of gifts coming through ticketing channels, the recommendation is to place gift monies to a designated On Account payment method (“Pending Gifts”, e.g.), so that Development can process the gifts as desired directly in the Contribution Editor (using the on-account balance as the gift payment).  While it is theoretically possible to adjust values on T_CONTRIBUTION for gifts entered through an order, these modifications are unsupported.  There is a strong possibility that these altered gifts would not show up in some reports or analysis tools.

-Ryan

Hi Brian,

This also happened to us when exploring ticketing as an option for gift entry.  I opened a help desk ticket about it along with other questions but closed the ticket since we changed direction.  Anyway, just wanted you to know you are not alone on this.

From: Tessitura Development Forum [mailto:forums-development@tessituranetwork.com] On Behalf Of Brian Graham
Sent: Thursday, August 26, 2010 2:50 PM
To: Jeri Henderson
Subject: [Tessitura Development Forum] Designations for Gifts from ticketing

We've noticed that designations are not being applied to contributions made through the ticketing module. I applied a default designation to the ticketing campaigns, and after that it's available for selection in the drop-down on the Contribution Detail window, but is not applied by default.

Is this normal? Is there a way to force a designation to be applied?

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