Hi! We had a gift that was a matching gift, but did not realize it. Is there a way to edit or delete the contribution if the batch is already closed (was closed yesterday) If not, how do we get this gift entered correctly?
Hey Kaela.
Once a batch closes, a lot of things happen behind the scenes so your best course of action is to adjust the gift.
Picked this up in the knowledge base for you. It's about soft crediting, but the overall steps are the same.
Thank you. But I need to change the Fund and Campaign and it will not let me change those.
You will likely have to completely back out the total amount of the gift and then re-enter it correctly as a new gift.
What Mary said.
Ok, Thanks guys!