Edit or Delete a Gift, already closed batch

Hi! We had a gift that was a matching gift, but did not realize it. Is there a way to edit or delete the contribution if the batch is already closed (was closed yesterday) If not, how do we get this gift entered correctly?

Parents
  • Hey Kaela. 

    Once a batch closes, a lot of things happen behind the scenes so your best course of action is to adjust the gift.  

    Picked this up in the knowledge base for you.  It's about soft crediting, but the overall steps are the same.  

    1. In Contribution Entry enter the Constituent ID of the Owner of the gift.
    2. Enter a source code and tab to the next field.
    3. Select the Adjust button to open the Existing Contributions window.
    4. Select the contribution that needs to be adjusted.
    5. Select the Match/Credit tab.
    6. If the Delete button is not active, change the Creditee Type to another type to activate the delete button.
    7. Add a new Soft Credit if needed. 
    8. Save the adjustment and close the batch.
Reply
  • Hey Kaela. 

    Once a batch closes, a lot of things happen behind the scenes so your best course of action is to adjust the gift.  

    Picked this up in the knowledge base for you.  It's about soft crediting, but the overall steps are the same.  

    1. In Contribution Entry enter the Constituent ID of the Owner of the gift.
    2. Enter a source code and tab to the next field.
    3. Select the Adjust button to open the Existing Contributions window.
    4. Select the contribution that needs to be adjusted.
    5. Select the Match/Credit tab.
    6. If the Delete button is not active, change the Creditee Type to another type to activate the delete button.
    7. Add a new Soft Credit if needed. 
    8. Save the adjustment and close the batch.
Children