Hey guys,
I have weird one here. We were having some issues with the Pledge Billing Utility. It listed a few folks as "Billed without Payment" but the money did actually go to our account. My question is, does anyone know a way to put these payments towards their pledges? The only thing I can think of is to use a different payment type (such as cash) but that wouldn't really reconcile. I'd appreciate any help you guys can give!
Thanks!
Hi ... we've had that happen in our consortium as well. You could use an alternate payment method type. We created a "NO AUTH" Credit card payment for each of the card types to use in these instances. They are not available all the time, but we make them available to our users when it's needed.
You'll also want to double check that the schedules are correct for future payments. They can get out of whack when this happens.